tag:blogger.com,1999:blog-66648567690810750392024-03-23T03:14:48.464-07:00BUSINESS & MANAGEMENT QUARTERLY REVIEW ISSN:2180-2777 (ONLINE)A Flagship Journal of Community of Research (CoRe)-Management Science (MS) & Faculty of Business ManagementProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.comBlogger27125tag:blogger.com,1999:blog-6664856769081075039.post-71751132214277561832018-09-06T18:38:00.003-07:002019-05-30T02:40:49.396-07:00Vol. 9. Issue 1/2 2018<b>Article 1: A validation of the determinants of saving behavior using Partial Least Square</b><br />
By: Zahariah Mohd Zain, Marziah Mokhtar, Arlinah Abdul Rashid, Azlin Shafinaz Arshad, Afiza Azura Arshad, Azitadoly Mohd Ariffin and Nurul Athirah Mohd Nawi, Malaysia<br />
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<b>Article 2: The influence of the application of fully insured plans financing mechanisms on employee health services</b><br />
By: Zeinyta Azra Haroen, and Usman Effendi, Indonesia, and Norzaidi Mohd Daud, Malaysia<br />
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<b>Article 3: Transformational leadership, professionality and work discipline on the effect of organizational performance in Indonesian Shariah Banking</b><br />
By: Usman Effendi, Zeinyta Azra Haroen, Indonesia, and Norzaidi Mohd Daud, Malaysia<br />
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<b>Article 4: Evaluation of risk as conducive environment for earning manipulation and moderating role of corporate governance: Empirical study of listed Indian firms</b><br />
By: Showkat Ahmad Busru, India<br />
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<b>Article 5: Theoretical approaches to understand the behavior of Waqf Council in Malaysia</b><br />
By: Dalila Daud, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com49tag:blogger.com,1999:blog-6664856769081075039.post-43929153933635556002017-07-10T18:06:00.001-07:002018-02-12T03:27:15.313-08:00Vol. 8, Issue. 2, 2017<b>Article 1: Tax and revenue trends and implications in Malaysia</b><br />
By: Juliana Mohd Abdul Kadir, Mohamed Aslam and Zarinah Yusof, Malaysia<br />
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<b>Article 2: Making the private hospitals accountable in Malaysia: Complexity and compliance</b><br />
By: Lee, Kwee-Heng, Raja Noriza Raja Ariffin, and Nik Rosnah Wan Abdullah, Malaysia<br />
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<b>Article 3: Assessing Theory of Planned Behavior and Knowledge Sharing Behavior using Partial Least Square</b><br />
By: Zaidi Mohd Aminuddin, Nini Hartini Asnawi and Ayu Rohaidah Ghazali, Malaysia<br />
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<b>Article 4: Examining the antecedents of relational behaviors and their effect on knowledge sharing</b><br />
By: Farah Syazreena Azmi and Norfadzilah Abdul Razak, Malaysia<br />
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<b>Article 5: Investigating price control and anti-profiteering regulation: Tackling the GST pricing issue</b><br />
By: Siaw Yan-Li, Malaysia<br />
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<b>Article 6: The implementation of quality management in private and public hospitals in Iran</b><br />
By: Marieh Akhavan Gooran and John Chandler, United Kingdom<br />
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<b>Article 7: The relationship of effective communication and job performance among private television workers</b><br />
By: Nurul Atiqah Mohd Azlan, Jalilah Jaafar Sidek, Raja Nadiah Raja Ahmad, Nurul Hanani Omar and Syahira Safuan Wong, Malaysia<br />
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<b>Article 8: Street turn strategy: Road haulage perception toward it's implementation in Malaysia</b><br />
By: Nur Farizan Tarudin, Rusalbiah Che Mamat, Azlin Abdul Latif, and Muhammad Izwan Mohd Badrillah, Malaysia<br />
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<b>Article 9: Enhancing Islamic micro-finance accountability via community currency</b><br />
By: Intan Salwani Mohamed, and Nabilah Rozzani, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com23tag:blogger.com,1999:blog-6664856769081075039.post-73404540084668339472017-03-23T05:21:00.001-07:002017-11-20T21:19:41.252-08:00Vol 8, Issue. 1, 2017<b>Article 1: The susceptibility of alternative book contents on University students' behavior</b><br />
By: Nor Amira Mohamed Rozi dan Zulkifli Abd Latif, Malaysia<br />
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<b>Article 2: Preparation on teaching and learning of digital textbook publication for form three assessment (PT3)</b><br />
By: Siti Anis Aimi Ismail and Zulkifli Abd Latif, Malaysia<br />
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<b>Article 3: The impact of e-book sales towards the conventional book production</b><br />
By: Zidni Nuran Mohamed and Zulkifli Abd Latif, Malaysia<br />
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<b>Article 4: The arrival and influence of pelangi cloth in Malaysia Peninsula</b><br />
By: Mohd Azhar Samin, Malaysia<br />
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<b>Article 5: Total design clothing for plus-size young adults</b><br />
By: Norasliza Abu Bakar and Rosita Mohd Tajuddin, Malaysia<br />
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<b>Article 6: Fraud Prevention Framework in Malaysia Local Authorities</b><br />
By: Razif Rosli, Intan Salwani Mohamed, Nafsiah MohamedProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com25tag:blogger.com,1999:blog-6664856769081075039.post-65305346526779070102016-12-26T18:01:00.002-08:002017-03-24T02:27:30.032-07:00Vol. 7, Issue 3/4, 2016<b>Article 1: Malaysia's by-election and challenging media landscape: The tactics in manipulating voters mind</b><br />
By: Sara Chinnasamy, and Muhamad Aqmal Anuar, Malaysia<br />
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<b>Article 2: The mediation and political agenda influence of government owned print media towards the implementation of Government Service Tax (GST) system</b><br />
By: Sara Chinnasamy and Maznira Razak, Malaysia<br />
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<b>Article 3: Social media and democratization: A new form of democratic transition</b><br />
By: Azizul Halim Yahya, Abdul Aziz Azizan, Jalilah Jaafar Sidek and Sara Chinnasamy, Malaysia<br />
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<b>Article 4: Web journalism and its democracy in Malaysia: The perspective minority groups</b><br />
By: Azizul Halim Yahya, Diyana Mohd Ashraf, Dayang Syahirah Abg Khalil, Sara Chinnasamy and Wan Norbani Wan Noordin, Malaysia<br />
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<b>Article 5: Investigating the non-gendered recruitment characteristics of mining companies in Ghana: The role of sociocultural, psychosocial and organizational design factors</b><br />
By: Haruna Kilu Rufai, Mohammed-Aminu Sanda and Maria Uden, Sweden<br />
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<b>Article 6: Epistimological discussion about digital painting as new media art</b><br />
By: Mumtaz Mukhtar, Malaysia<br />
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<b>Article 7: 3D visualization sympathetic for the development process of architectural project</b><br />
By: Norfadilah Kamaruddin, and Muhammad Aliff Azizan, Malaysia<br />
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<b>Article 8: The nature of Malay songket textile patterns</b><br />
By: Norwani Md Nawawi, Rafeah Legino, Arbaiyah Ab Aziz, Nani Hartina Ahmad and Noor Hafiza Ismail, Malaysia<br />
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<b>Article 9: Revisiting legal framework for slope development and maintenance: A comparative study between Malaysia and Hong Kong</b><br />
By: Siti Sarah Sulaiman, and Rasyikah Md Khalid, Malaysia<br />
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<b>Article 10: Geometrical identification of traditional pucuk rebung characteristics design in Malaysia</b><br />
By: Rafeah Legino, and Syazalia Ruslan, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com19tag:blogger.com,1999:blog-6664856769081075039.post-58558310094345089702016-09-03T00:38:00.004-07:002016-09-03T00:40:24.086-07:00Vol.7,Issue 2, 2016<b>Article 1: Information and communication technology (ICT) adoption and its implications on employee productivity: Empirical evidence from Nigeria</b><br />
By: Nwekpa Kenneth and Ewans Chukwuma, Nigeria<br />
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<b>Article 2: Equality or Justice? The position of labour law in Jordan, the UAE and England of discrimination against women in the light of the requirements of CEDAW</b><br />
By: Firas, Kasassbeh, UAE<br />
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<b>Article 3: Individual level approach to de-stress the stress</b><br />
by: Jyotirmayee, Choudhury, India<br />
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<b>Article 4: Qualitative based research approach for social science</b><br />
By: Devika Nadarajah, Malaysia<br />
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<b>Article 5: Influence factors of ridesharing services adoption in Kuala Lumpur</b><br />
By: Razieman Mohd Yusof, Norminsham Abdul Karim and Azimah Daud, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com51tag:blogger.com,1999:blog-6664856769081075039.post-87766304065007855412016-04-06T19:27:00.002-07:002016-04-06T19:39:01.497-07:00Vol. 7, Issue 1, 2016, Special Issue (IT at Workplaces)<b>Article 1: Ordering System: GB Hotel</b><br />
By: Nur Shuhaida Abd Rahim, Malaysia<br />
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<b>Article 2: Remedy System at D Company</b><br />
By: Nur Atiqah Shahbuddin, Malaysia<br />
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<b>Article 3: Electronic Ordering System at MD</b><br />
By: Nur Aqeela Saaid, Malaysia<br />
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<b>Article 4: Great Pizza Service (GPS) Pizza Tracker</b><br />
By: Nor Hidayah Abd Rahman, Malaysia<br />
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<b>Article 5: Information System Project Implementation in DH Forwarding Co.</b><br />
By: Nor Hafiza Omar, Malaysia<br />
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<b>Article 6: Queue Management System (QMS) at S Specialist</b><br />
By: Nik Wan Fatma Iylia Wan Abdul Kadir, Malaysia<br />
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<b>Article 7: Paperless Working Paper in Baker Tilly</b><br />
By: Muhammad Zariff Mohammad Pahmi, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com151tag:blogger.com,1999:blog-6664856769081075039.post-65152614579562551762016-04-06T18:07:00.001-07:002016-04-06T18:09:12.446-07:00Vol. 6. No. 4, 2015 - Special Issues (IT in Workplaces)<b>Article 1: Restaurant Systems: Case study at BGS</b><br />
By: Siti Muhaimin Abu Kassim, Malaysia<br />
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<b>Article 2: Financial Management System: AA Academy</b><br />
By: Shahrin Zikri Shahrizman, Malaysia<br />
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<b>Article 3: Communication System between Offshore and Onshore Staff in SP</b><br />
By: Rosfazeline Aziman, Malaysia<br />
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<b>Article 4: Online Odering System: Mall Retail Department</b><br />
By: Nurul Farhanah Hani Abd Halim, Malaysia<br />
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<b>Article 5: Inventory System of S Restaurant</b><br />
By: Nurul Atikah Mohd Salmy, Malaysia<br />
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<b>Article 6: E-Borneo System at Institute of Language and Literature</b><br />
By: Nur Syazwani Azmee, Malaysia<br />
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<b>Article 7: AVAYA Call Management System in TM</b><br />
By: Nur Syafiqah Abdul Kahar, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com19tag:blogger.com,1999:blog-6664856769081075039.post-16468886879771945892016-02-14T17:26:00.000-08:002016-04-06T17:55:45.250-07:00Vol. 6, No.. 2&3, 2015<b>Article 1</b>:<b> A financial examination of the status of the receivables due from an IATA agent in default against the legislation on the doubtful receivables and bad debts</b><br />
By: Onder Kaymaz, USA and Ozqur Kaymaz, Turkey<br />
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<b>Article 2</b>: <b>Taxation of fuels used in civil aviation crafts performing sequencing-flights: An international look and a regulatory framework</b><br />
By: Ozqur Kaymaz, Turkey and Onder Kaymaz, USA<br />
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<b>Article 3</b>: <b>The impact of fraudulent and erroneous reservation made in global distribution systems</b><br />
By: Onder Kaymaz, USA and Ozgur Kaymaz, Turkey<span style="background-color: white; font-family: "helvetica neue" , "segoe ui" , "helvetica" , "arial" , "lucida grande" , sans-serif; font-size: 13px;"> </span><br />
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<b>Article 4</b>: <b>Identifying the preferred factors of Islamic banks selection for home financing</b><br />
By: Suhaina Mohamad Saad and Rafeah Saidon, Malaysia<br />
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<b>Article 5</b>: <b>Reaction towards change of tax regime: single-tier tax system in Malaysia</b><br />
By: Nur Syafiqah Hussin and Norli Ali, Malaysia<br />
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<b>Article 6: Uncovering consumers' political intentions and values when buying and consuming organic food products</b><br />
By: Niels Nolsoe Grunbaum and Marianne Stenger, Denmark<br />
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<b>Article 7: Self confidence (Trait and state) in sport performance among team sport and individual players</b><br />
By: Jamiaton Kusrin and Faiz Aiman Pauzi, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com19tag:blogger.com,1999:blog-6664856769081075039.post-18611028677469301182015-02-21T19:18:00.000-08:002016-04-06T19:32:54.268-07:00Vol.6 No. 1, 2015<strong>Article 1: Productivity analysis in ethically induced financing environment: A case study of Indonesia Islamic banks</strong><br />
By: Masudul Alam Choudhury, Oman<br />
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<strong>Article 2: Moderating role of organizational orientation in determining the relationship among Islamic work ethics, job performance and organizational commitment: A case study of Islamic microfinance institutions</strong><br />
By: Fehmeeda Rafique, Shaheer Rizwi, Aroob Jamil, and Madiha Latif, Pakistan<br />
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<strong>Article 3: Application of Ar-Rahn (Islamic Pawn Broking) safekeeping fee and its loan margin: A case of Ar-Rahn operators in banking and cooperative institutions</strong><br />
By: Dziauddin Sharif, Amir Shaharuddin, and Nurul Aini Muhamed, Malaysia<br />
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<strong>Article 4: Combating climax changes via green marketing</strong><br />
By: Salil Seth, India<br />
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<b>Article 5: The implementation of elevator operation system and fire emergency in Malaysia</b><br />
By: Muhammad Shakirin Roslan, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com15tag:blogger.com,1999:blog-6664856769081075039.post-44539095930803810702015-02-21T18:48:00.001-08:002015-05-18T19:18:50.778-07:00Vol.5 No. 3/4, 2014<strong>Article 1: Career development of older workers in developing countries: Evidence from banking sector of Pakistan</strong><br />
By: Saira Yousaf and Madiha Latif, Pakistan<br />
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<strong>Article 2: Teaching the writing of literature review using a Two-Stage Linear Model</strong><br />
By: Teoh Sian Hoon and Kor Liew Kee, Malaysia<br />
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<strong>Article 3: Professional development of Australia's managers: Popularity and perceptions of leadership development initiatives</strong><br />
By: Paul J Davis, Republic of Kazakhstan<br />
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<strong>Article 4: The imperatives of strategy in business games among Nigerians' small scale businesses</strong><br />
By: Akeem Tunde Nafiu and Ja'afar Garba Sule, Nigeria<br />
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<strong>Article 5: Customer satisfaction on waiting time: The front line service counters of retail banking</strong><br />
By: Hadijah Iberahim, Abdullah Salleh and Che'Sarina Che' Din, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com12tag:blogger.com,1999:blog-6664856769081075039.post-6331647008335454092015-02-21T18:36:00.003-08:002015-02-22T08:24:56.823-08:00Vol. 5. No.2, 2014<strong>Article 1: Convergent excellent: An intelligent approach</strong><br />
By: Goyal V.K, Rohila Sundeep and Joshi Deepika Sagta, India<br />
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<strong>Article 2: Consumer sensitivity towards green marketing in India</strong><br />
By: Zia ul Haq, India<br />
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<strong>Article 3: Operational efficiencies, organics board objectives and firm values: A multidimensional corporate governance strategic approach</strong><br />
By: Muthu Krishna Vasudevan, V.G. Sarangan and Ekambareswaran Jeyaraman, India<br />
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<strong>Article 4: A critical appraisal for the application of wadi'ah for traditional familiy takaful products</strong><br />
By: Asyraf Wajdi Dusuki, Nor Azman Zainal, Mohammad Mahbubi Ali, Muhammad Ali Jinnah and Loke Chang Yueh, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com7tag:blogger.com,1999:blog-6664856769081075039.post-11435522215644632222014-11-03T23:12:00.004-08:002014-11-03T23:12:51.219-08:00Vol.5. No.1, 2014<strong>Article 1: Mobile trainer sport tracking using ASP.NET model controller</strong><br />
By: Adip Naseripour, Iran; Leila Radmand, Iran; Yasser Batoie, Iran<br />
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<strong>Article 2: Task performance and organizational citizenship behavior as predictors for career satisfaction</strong><br />
By: Saraih Ummi Naiemah, Malaysia; Ali Hassan, Malaysia; Khalid Shaiful Anuar, Malaysia<br />
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<strong>Article 3: Exploring cultural workforce management issue in the UAE</strong><br />
By: Mervyn Misajon, UAE<br />
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<strong>Article 4: The determinants of business start-up activities across different countries: A systematic approach</strong><br />
By: Guohua Jiang, USA; Feng Zhang, USA; Shengsheng Huang, USA<br />
<br />Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com7tag:blogger.com,1999:blog-6664856769081075039.post-62756417011333199602014-01-22T09:03:00.002-08:002014-01-22T21:22:11.531-08:00Vol.4, Issue 3&4, 2013<b>Article 1: Exploring students' complaints behaviour for telecommunication industry in Malaysia</b><br />
By: H. Syahmi, S. Daleela and A. Khamisah, Universiti Teknologi MARA, Perak, Malaysia<br />
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<b>Article 2: Relationship principal-agent or principal-principal conflicts and Islamic banks' performances</b><br />
By: Azilawati Banchit, Universiti Teknologi MARA, Malaysia, Zakaria Boulanouar, University of Umm Al Qura, Saudi Arabia, Nirosha Hewa Wellalage and Sazali Zainal Abidin, University of Waikato, New Zealand<br />
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<b>Article 3: </b><b>Effects of human resource management practices on organizational performance: An empirical study of oil and gas industry in Malaysia</b><br />
By: Yashar Shams, Multimedia University/Iran, Leila Radmand, Universiti Teknologi MARA/Iran and Yasser Batoie, Multimedia University/Iran<br />
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<b>Article 4: Reflecting customers' innovativeness nd intention to adopt Islamic banking in Nigeria</b><br />
By: Ahmad Muhammad Gumel, Universiti Utara Malaysia/Nigeria and Mohammad Azmi Othman, Universiti Utara Malaysia<br />
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<b>Article 5: The effect of overeducation on multiple job satisfaction towards enhancing individuals; well-being in Malaysia</b><br />
By: Zainizam Zakariya, Sultan Idris Education University, Malaysia and Harminder Battu, University of Aberdeen, United Kingdom<br />
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<b>Article 6: Influence of adopting Amazon cloud computing services in e-commerce in small and medium organization, Malaysia</b><br />
By: Alireza Passari, Asia Pacific University College of Technology and Innovation, Malaysia/Iran, Leila Radmand, Universiti Teknologi MARA/Iran and Yasser Batoie, Multimedia University/Iran<br />
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<b>Article 7: Factors influencing the usage of E-procurement among contractor companies in Malaysia</b><br />
By: Norzaidi Mohd Daud, Nurliyana Mohammad, Arlina Erwany Azmi, and Intan Salwani Mohamed, Universiti Teknologi MARA, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com5tag:blogger.com,1999:blog-6664856769081075039.post-36574030556480813062013-09-15T15:35:00.001-07:002013-09-15T15:35:41.753-07:00Vol. 4, Issue 2, 2013<strong>Article 1:</strong> Determining critical factors of location choice of cross-border merger and acquisition: the case of Chinese firms<br />
By: Feng Zhang and Guohua Jiang, USA<br />
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<strong>Article 2:</strong> Influence of customer satisfaction on service quality and trust relationship in Malaysian rural tourism<br />
By: Zahir Osman and Ilham Sentosa, Malaysia<br />
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<strong>Article 3:</strong> Finance and corporate governance in sporting sector<br />
By: Bernard Mnzava, Tanzania<br />
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<strong>Article 4:</strong> Impact of capital structure on investor behaviour and performance firms in Pakistan<br />
By: Aamir Farooq, Abdul Jabbar Ahsan, Kush Bakhat Umer, Asma Irum and Madiha Latif, Pakistan<br />
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<strong>Article 5:</strong> Relationship between organizational culture and job satisfaction based on Denison Model<br />
By: Sayyed Mohsen Allameh and Ahmad Reza Akhavan Sarraf, Iran<br />
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<strong>Article 6:</strong> Challenges in developing Baitul Maal Wat Tamwil (BMT) in Indonesia using analytic network process (ANP)<br />
By: Aam S. Rusydiana and Abrista Devi, IndonesiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com4tag:blogger.com,1999:blog-6664856769081075039.post-90355039262648103622013-02-27T19:05:00.000-08:002013-03-10T04:07:22.704-07:00Vol.4 Issue 1, 2013<b>Article 1: Determinants and outcomes of strategic orientations: Empirical evidence from multilevel marketing (MLM) industry of Malaysia</b>
<blockquote></blockquote>By: Leila Radmand and Shamsuddin Mukhtaram<blockquote></blockquote>
The purpose of this study is primarily to examine the effects of the top management behaviour on the levels of pre-purchase satisfaction and the service profit chain of MLM companies. The sampling size was 453 independent distributors of 25 MLM companies. This study has provided empirical evidence to the argument that strategic orientations are crucial towards the pre-purchase satisfaction and the service profit chain of MLM companies. In particular, market orientation was found to have significant impacts on pre-purchase satisfaction, internal customer orientation, employee motivation and customer commitment. Additionally, pre-purchase satisfaction was found to have significant relationships with customer commitment.
<blockquote></blockquote>Keywords: Top management behaviour, pre-purchase satisfaction; service profit chain, multilevel marketing, Malaysia<blockquote></blockquote>
<b>Article 2: Job seekers, recruitment managers and employment agencies in Australia: A fractured triumvirate</b>
<blockquote></blockquote>By: PJ Davis<blockquote></blockquote>
The purpose of this paper is to explore the nature and extent of corporate recruitment managers’ dissatisfaction with the services of private employment agencies they contract for search and selection help. The research finds that the form of recruitment managers’ dissatisfaction relates to various aspects of service such as the quality of candidates recommended by agencies and communication. The relationship between the client (recruitment manager) and the provider (employment agency) is a further source of dissatisfaction. The extent of dissatisfaction varies between moderate and significant depending on the particular issue. The research also only canvasses the views of recruitment managers and not their agency counterparts and so only one perspective on the dynamics of the relationship is heard. The practical implications of the research is that there is significant opportunity for client and agency to improve their working relationship so that expectations are more clearly understood and communication is more productive.
<blockquote></blockquote>Keywords: Job seekers, recruitment managers, employment agencies, Australia<blockquote></blockquote>
<b>Article 3: Leadership and risk-taking propensity among entrepreneurs in Malaysia</b>
<blockquote></blockquote>By: Ahmad Fadhly Arhman and Norhayati Sulaiman<blockquote></blockquote>
The objectives of this paper are twofold. First, the author intends to explore on the form of leadership behaviours being practiced by leaders of SMEs in Malaysia. Second, this paper aims to explore on their risk-taking propensity. Based on semi-structured interviews among owners and top manager of SMEs, it was found that leaders of SMEs in Malaysia practice both transformational and transactional leadership. Leaders of SMEs in Malaysia also display more frequently the attributes of transformational leadership than transactional leadership. The interview data also revealed that leaders of SMEs in Malaysia are willing to take risks. They understand that being a risk taker supplements the entrepreneurs’ level of innovativeness and proactiveness because without the dimension of risk-taking, it is very difficult for the entrepreneurial firms to invest heavily into the R&D and becoming the pioneers in the marketplace. This study is among the first to examine the type of leadership behaviours and risk-taking propensity of entrepreneurs in Malaysia from a qualitative perspective.
<blockquote></blockquote>Keywords: Leadership behaviours, risk-taking, SMEs, Malaysia<blockquote></blockquote>
<b>Article 4: Human factors challege in entrepreneurship development: An explorative study in a developing economy context
<blockquote></blockquote></b>By: Jocelyn Sacke, Mohammed-Aminu Sanda and Ylva Faltholm<blockquote></blockquote>
This study explored the barriers to entrepreneurial development in Ghana with the aim of building a knowledge base for successful entrepreneurship development initiatives in a developing economy context. This is based on the observations that different governments in Ghana have over the years initiated several entrepreneurship development programmes, whose functionalities appeared constrained towards the provision of the requisite support that could have lend to entrepreneurial growth. An exploratory approach was used with both retrospective and qualitative data collected through a survey. The results showed that the functionalities of the numerous schemes initiated to support individual entrepreneurs’ growth were constrained due to the inherent constraints in the design of the guiding frameworks for such schemes. The study also showed that the several policies and structures initiated differently by various governments since Ghana’s independence in March 1959 could not help enhance entrepreneurial development, because the entrepreneurial environment created for entrepreneurship development was not very friendly to the individual entrepreneurs, It is concluded that, in the developing economy context, such as the Ghanaian setting, entrepreneurial success does not solely depend on how entrepreneurship is institutionally structured, but also on the policy-makers’ understanding of the ingrained characteristics of the individual entrepreneurs. By implication, the study provides learning on the need to bridge the distance that exist between the designers/implementers of entrepreneurship development policies/frameworks and the individual entrepreneurs (humans)
<blockquote></blockquote>Keywords: Entrepreneurs; entrepreneurship development; entrepreneurial policy; entrepreneurial framework; developing economy; Ghana<blockquote></blockquote>
<b>Article 5: Creating business ethical codes based on organizational values</b>
<blockquote></blockquote>By: Ahmad Reza Akhavan Sarraf, Sayeed Mohsen Allameh, and Ali Pishbin<blockquote></blockquote>
Nowadays no one can ignore the importance of culture and morality, in as much as there is no clear-cut boundaries/limitation for them. The creation of a sound culture in an organization leads to its improvement in many other aspects, so the need to concentrate on culture and morality is increasingly becoming the matter of concern. Bearing in mind that concentration on ethical codes in an organization can cause professional moralization; this paper aims to create the ethical codes based on organizational values, and further analyze them to provide practical solutions on how to easily implement these codes
<blockquote></blockquote>Keywords: Moral, ethics, professional ethics, value, organization value, ethical codes<blockquote></blockquote>
<b>Article 6: Malaysian employees' perception pertaining to telework</b>
<blockquote></blockquote>By: Farzana Quoquab, Lim Chui Seong and Haider Ali Malik<blockquote></blockquote>
The present research attempts to gain deeper understanding of Malaysian employees’ perception pertaining to telework. Telephone and face-to-face interview generated 37 responses which revealed that mostly teleworking was viewed positively by the respondents. However, less team cohesiveness and socialization, lack of infrastructural support and direct supervision, and less control over the employees were mostly cited drawbacks in adopting telework. On the other hand, avoidance of traffic jam, reduced travelling time, saving cost, maintaining work and family life balance, increased productivity, trust, commitment and job satisfaction were mentioned as the benefits of telework. To avail these opportunities, it is indeed important for the Malaysian organizations to embrace this innovative work arrangement. However, the hindrance associated with telework is needed to be tackled with care. This study is among the pioneer in understanding the problems and prospects of telework adoption in Malaysia from a qualitative perspective which calls for more research to conduct in this field.
<blockquote></blockquote>Keywords: Telework, employee perception, challenges and opportunities, Malaysia<blockquote></blockquote>
Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com6tag:blogger.com,1999:blog-6664856769081075039.post-64093602434717125582012-12-26T14:39:00.001-08:002013-03-03T01:13:21.064-08:00Vol.3, Issue. 4, 2012<b>Article 1: Designing Framework for Service Satisfaction in Conventional Electricity Industry in India</b>
<blockquote></blockquote>By: Satapathy S, Patel S.K, Mohapatra S.S., and Mishra P.D.<blockquote></blockquote>
Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities focus their attention on those customers most likely to exercise choice, while reducing effort and investment to serve customers less likely to choose alternatives. Service quality is defined as the way in which the utility interacts with and responds to the needs of its customers. To achieve maximum consumer satisfaction in Electricity service, This Paper has designed a frame work by QFD and also find interrelationship between these design requirements by ISM.
<blockquote></blockquote>Keywords: Service Quality, ANN, QFD, ISM, Electricity Utility, Consumer satisfaction<blockquote></blockquote>
<b>Article 2: Examining business potential and growth in textile and apparel industry: A case study in Malaysia</b>
<blockquote></blockquote>By: Norzaidi Mohd Daud, Noorazrin Izni Md. Nor, Norhayati Abu Bakar and Zunita Zubir<blockquote></blockquote>
This article examines business potential and growth in textile and apparel industry in Malaysia. Based on strategic management tools ABC Sdn Bhd is potential to be expanding and contribute to Malaysian economic growth. This is probably the first that investigate textile and apparel industry in Malaysia using extensive strategic management. The results provide insights on how the textile and apparel industry could improve upon their business strategy.
<blockquote></blockquote>Keywords: business potential, growth, textile and apparel industry, Malaysia<blockquote></blockquote>
<b>Article 3: Factors that influence the effectiveness of transit advertising</b>
<blockquote></blockquote>By: Nor Aini Hassanuddin and Sakinah Mat Zin<blockquote></blockquote>
This study involved a survey commissioned to obtain LRT main-user’s response towards transit advertising. This paper investigates the factors influencing the effectiveness of transit advertising. With the awareness and perception as independent variables, this paper examines how these factors influence the receptivity as well as the effectiveness of transit advertising. The sampling method used in this study is Proportionate Stratified Random Sampling. Personally-administered questionnaire were distributed randomly among respondents at nine selected LRT’s stations. Descriptive analysis was used to gauge the insidious factors that influence users’ preference by using the Pearson Chi- Sq test. Evidence shows that attentiveness towards advertisements placed at 6 chosen vicinities is directly correlated with the status of the respondents and their socio-demographic characteristics. Almost 40.0% of all respondents admitted that the advertisements failed to induce them in buying, whereas 33.9% opt to purchase and use the advertised products or services in the near future. Only a small number of the respondents will immediately buy the advertised products. From the analysis, it has found that awareness towards the advertisement is the only factor that influences respondents’ desire towards the advertised products. Nonetheless, awareness is only triggering a low impact on them in determining whether they will or will not purchase the advertised products. Findings of this study will provide an insight to the management in evaluating the effectiveness of transit advertising.
<blockquote></blockquote>Keywords : Advertising, effectiveness, business, management, awareness<blockquote></blockquote>
<b>Article 4: Potentials and bumiputra opportunities of LED industry in Malaysia</b>
<blockquote></blockquote>By: Zaidi Shahrim and Muhammad Mazlan Farid Mastar<blockquote></blockquote>
The technology in LED has rapidly grown in the world, and Malaysia is one of the countries that are striving to cope with the LEDs advancement. LED (Light Emitting Diodes) has becoming popular in the use of lighting sources for instant in the applications of lightings such as signboards, car lamps and also including general lightings such as indoor lighting applications. The LED that has been used for general lighting sources can provide approximately equivalent light output of conventional lamp with only requiring half of the input power demand. Therefore, this is a great potential to replace the conventional lighting with LED lighting sources for indoor and outdoor applications. In summary, the usage of LED has widened from commercial up to household usage. The continuous improvement of LED technology gives a lot of advantages for lighting system especially in terms of less energy consumption and reduces maintenances cost. This paper will focus on LED growth in Malaysia, opportunities and benefits for Malaysian companies especially for Bumiputeras’ companies to compete and cater demanding market.
<blockquote></blockquote>Keywords: Bumiputra, LED industry, Malaysia<blockquote></blockquote>
<b>Article 5: Survival of bumiputra business in creative multimedia industry in Malaysia</b>
<blockquote></blockquote>By: Aida Rozita Sulaiman and Zurin Suhana Abd Aziz<blockquote></blockquote>
The objective of the study is to determine factors that influence of surviving the Bumiputera business in creative industry in Malaysia. A few tools have been used in the research and they are SWOT analysis, SPACE matrix, and QSPM matrix. The findings revealed the strategies and recommendations of Multimedia Development Corporation (MDeC) to support the Bumiputera animation company in creative multimedia industry.
<blockquote></blockquote>Keywords: Survival, creative multimedia industry, MDEC, Malaysia<blockquote></blockquote>Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com2tag:blogger.com,1999:blog-6664856769081075039.post-47760359999180679352012-12-26T13:59:00.002-08:002012-12-26T14:28:49.361-08:00Vol. 3, Issue. 3, 2012<b>Article 1: Stockbroking in Islam: A Rveiew of Literatures and Its Future Development in Malaysia</b>
<blockquote></blockquote>By: Mohammad Mahbubi Ali<blockquote></blockquote>
<blockquote></blockquote>The study aims at discussing the concept and practice of Islamic Stockbroking, and examining the opportunities of Islamic Stockbroking in Malaysia. The study adopts library research to discuss the concept of Islamic stockbroking. It also employs a semi-structured interview with industry players to prognosticate the future development of Islamic stockbroking in Malaysia. The study reveals that stockbroking is not a new concept in Islam. Classical jurists have discussed thoroughly the concept of samsarah (brokerage) from an Islamic perspective. The current practice of Islamic stockbroking in Malaysia employs two tiers of wakalah contract. Furthermore, the study concludes that the future of Islamic stockbroking in Malaysia is very promising, triggered by drivers on both the supply side and the demand side. The large Muslim population, wealth and economic growth are among the key factors for the development of Islamic stockbroking from the demand side. On the other hand, the Shari’ah compliance of 89% of Malaysian stocks, Malaysia’s position as an Islamic finance hub, and the natural progression of Islamic finance are all factors underpinning the future of Islamic stockbroking from the supply side. This study will add new literature in contemporary Islamic finance as not many study has been conducted on the subject matter.
<blockquote></blockquote>Keywords: Islamic stockbroking, samsarah, Malaysia, shari’ah<blockquote></blockquote>
<b>Article 2: WAQF Reporting Framework: Reporting Guidelines for Islamic (WAQF) Councils</b>
<blockquote></blockquote>By: Dalila Daud<blockquote></blockquote>
<blockquote></blockquote>The purpose of this paper is to propose a new reporting framework that may overcome the lack of transparency to the stakeholders in waqf organisations. A conceptual model base from several theoretical frameworks is combined in order to get better framework. In order to come out with new definition of reporting, this paper explores prior literature and theories regarding financial disclosure and explored. The study explores and reviews prior literatures and come out with a new way of waqf reporting. This framework will be the first innovative waqf framework that emphasis on property management, which provides an apparatus to the councils by achieving the outmost benefits of the assets. It is supposed to be a useful tool to enhance internal management planning and decision making of properties as well as to demonstrate high level of transparency in disclosure amongst the councils.
<blockquote></blockquote>Keywords: Framework, waqf, accountability, waqf reporting, councils.<blockquote></blockquote>
<b>Article 3: Readiness and Development of Green University Framework in Malaysia</b>
<blockquote></blockquote>By: Keoy Kay Hooi, Kweek Choon Ling, Fadzil @ Padzil Hassan, Ren Shumin, and Unangoni Motshidisi<blockquote></blockquote>
<blockquote></blockquote>This study seeks to explore emerging themes following the green campus initiative and to validate critical factors for successful green implementation through the means of empirical evidence through both quantitative and qualitative research approach. The study also hopes to develop a “customised” Green University Framework based on localisation approach and to explore the readiness of Malaysia Higher Institution to engage and gauge the important of implementing Green University (GU) initiatives at their respective organisation.
<blockquote></blockquote>Keywords: Green Campus, sustainability, green university index, readiness, Malaysia<blockquote></blockquote>
<b>Article 4: The Impact of Information System on the University Administrative Process
</b><blockquote></blockquote>By: Othman Ibrahim Alsalloum, Abdullah Ayedh Al-Ruwaili, and Khalid Mohammed Hogbani<blockquote></blockquote>
<blockquote></blockquote>The research aims to study the impact of the applications of Management Information Systems (MIS) on administrative work in general and at King Saud University in particular. It focuses on the advantages of the MIS applications on the administrative process, as well as their requirements and constraints. The research also discusses the availability of the required infrastructure such as hardware, software, Internet access, electronic specialized systems, and electronic archiving. However, the application of efficient managementinformation systems at work needs attracting specialized human recourses to this domain, training them, developing their skills and providing financial and moralsupport by the senior executives. The most important obstacles countering MIS use and applications were the staff's unawareness of their importance, lack of training, reluctance of some leaders to change due to fear from the impact on their authorities, and the large number of failures of university networks and computers at work.
<blockquote></blockquote>Keywords: Management information, administrative, systems, field study, King Saud University staff, government administrations.<blockquote></blockquote>
<b>Article 5: The Impact of Using Modern E-Learning Technologies on the Academic Achievement
</b><blockquote></blockquote>By: Othman Ibrahim Alsalloum, Tareq Ben Salem Al-Zahrani, and Saleh Abdel-Aziz Al-Kureadess<blockquote></blockquote>
<blockquote></blockquote>This study aims to investigate the effect of usinge-learning on the academic achievement of grade eight students in science. This study is conducted on grade eight students at Prince Salman Educational Complex School in Riyadh in the second semester of 1430 H. The researcher randomly selected the sample of the study from the overall average ofgrade eightstudents at school. The sample, in its final form, consisted of (60) students distributed as follows: (31) students representing the experimental group and (29) students representing the control group. The findings suggested that there were no statistically significant differences at level (0.05) between the mean scores ofthe experimental group and the control group in the pre-measurement of the academic achievement level for grade eight students in science. The study also concluded thatthere were no statistically significant differences at level (0.05) between the mean scores ofthe experimental group and the control group in the post-measurement of the academic achievement level for grade eight students in science in favor of the experimental group. The study concluded that there were no statistically significant differences at level (0.05) between the mean scores ofthe experimental group in the pre- and post-measurements of the academic achievement level for grade eight students in science in favor of the post-measurement attributed to the use of e-learning technologies.
<blockquote></blockquote>Keywords: E-learning, academic achievement, scientific material, science course, impact, students, educational issues.<blockquote></blockquote>
Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com1tag:blogger.com,1999:blog-6664856769081075039.post-72890981246154204992012-09-15T03:29:00.002-07:002012-10-31T08:27:24.599-07:00Vol.3. Issue 2, 2012<b>Article 1: Measuring Service Satisfaction in E-Electricity Service in South Odisha a State of India by Structural Equation Modeling</b>
<blockquote></blockquote>By: SSataphy, S.K. Patel, A.Biswas, S.S.Mohapatra and P.D.Mishra<blockquote></blockquote>
<blockquote></blockquote>The main objective of this study is to measure service satisfactiob in E-Electricity service in South Odisha, India. Statistical analyses were used to develop constructs suitable for E-Electricity utility service satisfaction for all type of customer. So that policy formation and implementation must be easier.In this paper the service quality of E_Electricity utility service in Odisha is measured by using Structural Equation Modeling, and the e_ service measuring instrument is modified for validating the E-Electricity service model.
<blockquote></blockquote>Keywords:Service satisfaction, e-electricity service, structural equation modeling, and India<blockquote></blockquote>
<b>Article 2: Interpreting the Significance of Financial, Economic and Market Risks on FDI Decisions</b>
<blockquote></blockquote>By: Catherine SF Ho and Ahmad Husni Mohd Rashid<blockquote></blockquote>
<blockquote></blockquote>This research investigates the significant financial, economic and market risks taken into consideration by multinational corporations (MNCs) when making investment decisions across countries. These risk factors are analyzed to reveal their importance in the decision making process of MNCs in foreign expansion and investment. A set of methodologies were applied with reliability and validity tests, as well as cross tabulations in analyzing the results. Over nine hundred companies were selected to participate in the survey with a response rate of 23.2 percent. Novel data from the survey respondents assent that market risk factors where availability of technology, ability to hire skilled workers and access to transportation are vital. MNCs are also concern with economic risk factors including ease of doing business and access to market. Respondents felt that exchange rate stability is essential for efficient financial operation followed by easy access to capital that facilitates start-up and expansion. Findings from the study would greatly assist regulators in enhancing policies to further strengthen and attract value-added foreign investments into the country.
<blockquote></blockquote>Keywords: International Investment, Investment decisions, International financial market<blockquote></blockquote>
<b>Article 3: Constructing Regional Input-Output Table: A case study of Selangor, Malaysia</b>
<blockquote></blockquote>By: Diana Mazan and Zakariah Abdul Rahid<blockquote></blockquote>
<blockquote></blockquote>The purpose of this study is to construct an input-output table for Selangor. Selangor as a developed state should have an input-output table to provide information about the interrelationship or interdependence among the sectors in economy. The input-output table is useable to the government in order to make an effective policy for Selangor and Malaysia. The secondary data is applied in this study. Most of the data is provided by the department of Statistic (DOS) and UPENS (Unit Perancang Ekonomi Negeri Selangor). The RAS procedure used to complete this study. In this approach, data is collected without incriminating the census of state level. The complete input-output table gives information about the Selangor GDP (Gross Domestic Product) for year 2000. The structure of economy for the Selangor state showed that government has a tendency to go for the industrial and services sector. The reason is to be an industrial state in Malaysia.
<blockquote></blockquote>Keywords: Economic development, input-output analysis, construction, Selangor<blockquote></blockquote>
<b>Article 4: Investigating the Concept of Rabbani Leadership Practices at Secondary Schools in Malaysia</b>
<blockquote></blockquote>By: Hailan Salamun and Saeeda Shah<blockquote></blockquote>
<blockquote></blockquote>This paper attempted to look at the focus of leadership practices of National Islamic Secondary School principals in Malaysia. It introduces the concept of Rabbani leadership that leadership practices are influenced by the leader’s moral judgement, in the pursuit of Allah swt, the Creator’s devine acceptance. Rabbani leadership places great importance to shared responsibilities and accountability and practices driven by internal drives alligned to concerns for godly/devine rightousness (ketuhanan), human development (keinsanan), and professional development. Leadership focus refers to dominance of practices exhibiting the specific concerns, be it developing spiritual self, the human self, or the professional self. The results show that the general focus of principals’ leadeship practices were all three aspects of moral judgement, that is concern for devine rightousness, concern for human development, as well as concern for professional development, or developing the professional self.
<blockquote></blockquote>Keywords: Rabbani leadership, moral judgement, devine rightousness, human development, professional development<blockquote></blockquote>
<blockquote></blockquote><b>Article 5: Testing Hubris Hypothesis of Mergers and Acquisitions: Evidence from India
</b><blockquote></blockquote><blockquote></blockquote>By: Malabika Deo and Aasif Shah<blockquote></blockquote>
<blockquote></blockquote>This paper addresses the relevance of Hubris theory of mergers and acquisitions in the Indian context. Also, this paper apply event study methodology to examine the short-term market response to merger announcements in the Indian banking and information technology industry. The overall findings report interesting although not surprising results. Hubris hypothesis which states that that the shareholders of the bidding firms would incur loss on merger announcements does not hold well in the Indian perspective. The findings demonstrate the contrary effect. The bidding firms at least do not fall in deficit from the merger deals and hence mergers and acquisitions could not be seen as a risky investment for their shareholders.<blockquote></blockquote>
<blockquote></blockquote>Keywords: Hubris hypothesis, mergers, acquisition, India<blockquote></blockquote>
Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com2tag:blogger.com,1999:blog-6664856769081075039.post-5325347828580252642012-05-14T09:36:00.000-07:002012-07-13T17:35:54.012-07:00Vol.3. Issue 1, 2012<b>Article 1: How strategic is human resource management in Kazakhtan? a survey of how companies manage talented employees
</b>
<blockquote></blockquote>By Paul James Davis and X Pavlova
<blockquote></blockquote>The purpose of this paper is to provide an overview of talent management practices as they apply globally and in the Kazakhstani context, and to provide practical recommendations to Kazakhstan-based companies to improve their performance in this regard. Data was collected through twelve in-depth interviews with HR managers from different organizations including multinational subsidiaries and lo cal companies. The initial analysis is based on an academic literature review. The findings suggest that talent management (TM) practices are diverse in the participating companies. Subsidiaries of international companies in Kazakhstan demonstrated the most developed TM programs, and findings with respect to Kazakhstani companies are disparate. The least developed practices were found to be in state-funded Kazakhstani organizations, where instability, frequent change of top management, lack of understanding of such practices by executive team and/or shareholders, and limited funding prevent HR managers from implementing and exercising best TM practices. The practical implications for organizations wanting to build a successful business and competitive advantage, strong human capital programs are a necessary condition.
<blockquote></blockquote>Keywords: Strategic; human resource management; talented employees, Kazakhtan
<blockquote></blockquote><b>Article 2: The halal product acceptance model for religious society</b>
<blockquote></blockquote>By: Nazahah Abd Rahim and Sutina Junos
<blockquote></blockquote>The purpose of this paper is to examine the determinants of consumers’ halal product acceptance within a Muslim population, a previously unexplored aspect of consumer behavior, to develop and propose a halal product acceptance model for the religious society. Since the objective function of a Muslim consumer differs from that of other consumers, it aims to establish an integrated framework to understand the influential factors involved in the product acceptance process by consumers in this society. In doing so, the Theory of Planned Behavior (TPB) which is part of the proposed framework, with the help of additional factors, religion and habit are used to shed light on how religious consumers form their intention to accept halal products such as halal food. Attitude towards accepting halal products, the influence of significant others, the perceived control over buying halal products, rulings of the religion and consumer’s own habit predict the intention to accept halal products among Muslims. By addressing the traits that predict product acceptance, marketers can stimulate consumers to seek out new halal products and this in turn stimulates product innovation and diffusion. The paper also offers directions for future research in which the results of this paper will also be beneficial to restaurants owners for instance by offering an insight into the intentions of consumers to choose halal products.
<blockquote></blockquote>Keywords Product, Product acceptance, Halal, Religion, Muslim, Islam
<blockquote></blockquote><b>Article 3: Outward foreign direct investment (OFDI) drvivers in developing economies: a case of Malaysia</b>
<blockquote></blockquote>By: Rosfadzimi Mat Saad, Abd Halim Mohd Noor, and Abu Hassan Shaari Md Nor
<blockquote></blockquote>This paper studies the determinants of OFDI by Malaysian based MNCs. It focuses on the factors that push off Malaysian firms to involve in OFDI such as market size, cost of skilled labour and the availability of natural resources. The period under study is from 1980 to 2008. Simple multiple regression analysis is used in the study. Export and productivity levels are found to have significant impact on OFDI.
<blockquote></blockquote>Keywords: Outward FDI, Developing Countries, Determinants of OFDI, Domestic Factors, FDI.
<blockquote></blockquote><b>Article 4: Quality of internal audit function: progressing towards quantitative measurement scales</b>
<blockquote></blockquote>By: Mohd Ariff Kasim, Siti Rosmaini Mohd Hanafi and Asmah Abdul Aziz
<blockquote></blockquote>The primary objective of this study is to construct a valid and reliable instrument to quantitatively measure the quality of internal audit function via the level of conformance by internal auditors towards the International Professional Practice Framework (IPPF). This study involves development of an instrument to quantitatively measure quality of internal audit functions. Two separate pilot tests were performed. The instrument was also reviewed by two experts in internal auditing from the USA and Malaysia. The final data were collected from 400 internal auditors, auditors, accountant and account executives in Malaysia. The present study concludes that most of the existing instruments measuring internal audit quality suffer major weaknesses that limit its value and usability for empirical studies. The results indicated that the new instrument satisfies the criteria for a valid and reliable research instrument and conform to the existing framework suggested by the IIA. The instrument could serve as additional assessment tools for audit committee in assessing the quality of internal audit in line with the new Bursa Malaysia Listing Requirements. This present study hopes to enhance the literature by suggesting an instrument that could initiate more empirical research in internal auditing. A new approach of measurement was used as a solution to existing instruments that were limited to the use of categorical, Likert-based measurement scales. This present study suggests a modified measurement scales that allow collection or ratio data. Moreover, this instrument also enables more advance statistical analysis to be conducted.
<blockquote></blockquote>Keywords: Quality of Internal Audit Functions, Internal Auditing, Quality Conformance and International Professional Practice Framework (IPPF).
<blockquote></blockquote><b>Article 5: Cyber communication: the legal risk of the employer</b>
<blockquote></blockquote>By: Norazlina Abdul Aziz and Irini Ibrahim
<blockquote></blockquote>The direction of new communication technology has shaped a trend that requires every layers of the society to participate in its network activity. An exclusion of oneself in these linkages of activities may results in isolation from the society. In responding to this new culture, employers have provided facilities within their working environment for the employees to be able to access the network. Simultaneously, an overwhelming usage of the internet has contributed to uncontrollable activities which exposed harms to many private lives. This is a conceptual paper which outlined the potential legal risk of the employer relating to the illegal internet communication made by the employee. This emerging risk requires the diversion of management impose on the employer within their working space. The Malaysian legal framework in governing the rights and liabilities of the Employer on illegal communication through internet i.e The Multimedia and Telecommunication Act 1998, Sedition Act 1948, Internal Security Act 1960, The Defamation Act 1957, and principles under the law of Tort will be highlighted. The study also requires the need to look into the advanced countries approach that could be of help to solve the inadequacy of the said laws. The objectives underlying this study is to examine the Malaysian legal standing on the rights and liabilities of the Employer in Malaysia under the illegal internet communication suits and looking into the approach taken by the advanced countries into solving the inadequacy of the said laws with the intention of recommending the most relevant amendment to the existing Malaysian legal framework on the liabilities and protection for the Employer.
<blockquote></blockquote>Keywords: Internet, Communication, Employer, employee
<blockquote></blockquote><b>Article 6: Investigating relationship between climate change, global warming and sustainable consumption
</b>
<blockquote></blockquote>By: Wan Kalthom Yahya, and Sharifah Zannierah Syed Marzuki
<blockquote></blockquote>Global warming phenomenon is a sign of real danger. Evidence that humans are causing global warming is mounting. The purpose of this paper is to explore patterns of current consumption and production as well as to identify a better understanding the role of consumption that can reduces environmental deteriorations. Methods on how to change these consumption and production patterns to a better sustainable lifestyle are suggested. It is shown that global warming are becoming big impacts which it not only brings danger to human but also to other creature such as plant, animal and even the earth itself. This paper is very significant as global warming is prevalent with respect to consumption behaviour and sustainability. Looking into Malaysian context, the government has also taken several steps including setting up standards for companies to produce green life products for the benefits of its people and environment.
<blockquote></blockquote>Keywords: climate change, global warming, sustainable consumption, low carbon society, greenhouse
<blockquote></blockquote><b>Article 7: Measuring dimensions of technology resistance and managers' performance using structural equation modelling and TECHPROVED system</b>
<blockquote></blockquote>By: Norzaidi Mohd Daud, Intan Salwani Mohamed and Rashid Alhamali
<blockquote></blockquote>This article examines the impact of technology resistance (i.e. co-workers affluence, negative prior experience, efficacy experience, poor systems design and loss of power) on manager’s performance in Malaysia maritime industry. The structural equation modelling (SEM) results indicate that all factors are negatively influence managers’ performance. This is probably the first that investigate technology resistance and managers' performance using SEM and TECHPROVED system. The results provide insights on how the Malaysian maritime industry could improve upon their intranet adoption.
<blockquote></blockquote>Keywords: Co-workers affluence, negative prior experience, efficacy experience, poor systems design and loss of power; TECHRPOVED system
<blockquote></blockquote><b>Article 8: The relationship between employee with self-esteem, empowerment and career advancement with job satisfaction on propensity to leave in the hotel industry in Iran</b>
<blockquote></blockquote>By: Leila Radmand
<blockquote></blockquote>Operational employees play a pivotal role in delivering superior service quality to customers or converting aggrieved customers into satisfied and loyal ones. However, high workforce turnover rate, especially on operational level employees has been one of the most pressing issues of the global hotel industry. Managing staff turnover to improve retention can lead to better recruitment, lower costs, improved morale and a better knowledge base. Turnover fluctuates with economic cycles and during a recession, for example, often falls. This may disguise underlying problems (such as dissatisfied staff or lack of new talent), so it is important to manage the underlying factors relating to turnover, even though turnover itself may not always be a problem. This study, the sampling frame is the listing of five, four and three star hotels in Tehran, Iran and the task at hand is to determine the precise listing and directly.
<blockquote></blockquote>Keywords: White-collar, Propensity to leave, Job satisfaction, Self-esteem, Perceived career advancement, EmpowermentProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com7tag:blogger.com,1999:blog-6664856769081075039.post-75153785997682072582011-01-01T15:15:00.002-08:002012-03-11T06:50:35.063-07:00Vol. 2, No.4, 2011<strong>Article 1:</strong> Learning towards enabling work-family life balance for female professionals in Ghanian organisations<br />By: Majoreen Aryeetey, Frank Yaw Yeboah and Mohammed-Aminu Sanda<br /><br />The purpose of this study is to identify the challenges inhibiting professional female employees from maintaining good work-life balances, and also to develop a framework that organizations can use to understand such gender-oriented challenges towards the design of alternative work arrangements to enhance the retention of professional female employees. An exploratory approach was used with data collected through a survey. The study revealed that conflicts between work and non-work obligations, such as family responsibilities, are sources of stress which could motivate professional female employees to quit their jobs. Flextime, compressed workweeks and telecommuting were also identified as the most preferred types of alternative work arrangements. It is concluded that many professional female employees in Ghana have knowledge of work flexibility initiatives, such as alternative work arrangements, but these are not practiced effectively in their organizations. It is recommended that organizations adopt appropriate alternative work arrangements as a motivational tool to help retain their professional female employees, not only to improve the quality of their work-life balance, but also to enhance their productivity in their organizations. <br />Keywords: Alternative work arrangements, work-family life balance, employee retention, Ghanaian female professionals.<br /><br /><strong>Article 2:</strong> High performance workforce: The influence of emotional intelligence and soft skills<br />By: Noorlaila Yunus, and Noormala Amir Ishak<br /><br />The primary cause of leadership failure in business organization today is poor interpersonal skills. Especially technicians promoted into leadership positions without much thought as to their readiness or suitability for leading people. These managers fail due to underdeveloped soft skills and lack of emotional intelligence. Emotional Intelligence is about knowing how to manage inter-intra personal relationships successfully. In order to get on in the work place you need to know your own strengths and weaknesses, your own true beliefs and then you need to know those of other people in order to get on with them and motivate them to produce the best work they possibly can. The ‗soft‘ leadership principles are the major factor in what makes a high-performance team or organization. A manager needs to know how to perceive their staff and they need to be able to trust you. <br />Keywords: Emotional intelligence, soft skills, work place, human resource management, work performance and leaders.<br /><br /><strong>Article 3:</strong> Revisiting and referining the concept of retakaful and the viability on its model in Malaysian takaful industry<br />By: Rosmi Yuhasni Mohamed Yusuf<br /><br />This paper aims to explore the concept of retakaful or Islamic reinsurance in Malaysia in the light of a dynamic development of the takaful and retakaful industry which is gaining its momentum all around the world especially in the Islamic countries. The first part of this paper would concentrate on the basic shari‟ah principles which govern the transaction of retakaful and explanation on the importance of retakaful as a fardhu kifayah in Malaysia. The second part would deal with the basic mechanism, basis and methods of retakaful available which are similar to the one in conventional reinsurance. The last part of this paper would be focusing on the issue of choosing the most viable operating models that conforms to the shariah principles and the arguments on a few issues relating to the operational models based on a different school of thoughts within the circle of Islamic scholars. <br />Keywords: Retakaful, reinsurance, shariah, Malaysian takaful industry<br /><br /><strong>Article 4:</strong> The study of records management competencies by applying kappa coefficient in coding process for inter-coder reliability<br />By: Asmadi Mohammad Ghazali, Rusnah Johare and Mohamad Noorman Masrek<br /><br />This study was started with the aim of exploring records management competencies for records managers in Malaysian federal ministries. The data collection methods consist of unstructured interviews, content analyses and on-line focus groups discussions. In order to identify themes and pattern of qualitative data from these methods, transcription and categorization process has been addressed by executing manifest and latent coding. The study has used NVivo8 for coding process and the input of inter-coder responses has been converted into specific tables in Microsoft Excel. 852 statements have been examined by two inter-coders by evaluating the degree of reliability and consistency of coding process by using Kappa Coefficient. Keywords: Content analysis, inter-coder, reliability, records management competencies, Kappa Coefficient.<br /><br /><strong>Article 5:</strong> Non-tariff barriers in Malaysia's agricultural sector<br />By: Azlina Hanif and Rokiah Alavi<br /><br />The present paper describes the incidence of non-tariff measures in the country’s agricultural sector from 1978 to 2007. The level of NTB protection is then measured using the frequency method. The measurements reveal that the level of protection has generally increased over the years. Significant increases in the protection level are observed in 1987 and 2004. Despite being a developing country, the trend of agricultural NTB protection appears to be similar to the trend of protection in developed market economies that provide significant protection to their agricultural sectors. <br />Keywords: Trade restriction, non-tariff barriers, agriculture, measurement of NTBs, developing country<br /><br /><strong>Article 6:</strong> Disable facilities in shopping malls: Malaysian perspective<br />By: Ahmad Ezanee Hashim, Faridah Ismail, Murni Akida, Zarina Isnin, Khalil Natasha, and Mardhati Abdul Rahim<br /><br />This paper identifies the level of satisfaction on present facilities provided in shopping malls in Klang Valley, Malaysia. Literature review, data collection on case study access audit, selected interviews and questionnaires combined with details from observations and photographs were used to explore on how to achieve friendly and accessible spaces for all. The audit examined predetermination designed criteria against existing building to measure the suitability and appropriateness of the building to people with sensory disabilities and mental disabilities. Findings revealed that weaknesses found are caused by poor design and planning, lack of enforcement on policies and limited guidelines. Recommendations for the future are highlighted with options and proposed guidelines in respect to the person with disabilities (PWDs) need. The finding has provided a benchmark for consultants, local authorities and those who have interest in local built environment. <br />Keywords: Accessibility, facilities; person with disabilities (pwds);, shopping malls, Malaysia<br /><br /><strong>Article 7:</strong> Readiness towards outcome-based education in business management programs<br />By: Sariwati Md Shariff, Noryati Ahmad, Mashita Mohamed Isa and Shatina Saad<br /><br />The main objective of this study was to determine the readiness level among academics towards outcome-based education (OBE) implementation for business management degree programs in a local public institution of higher learning. The secondary objective was to determine the new students’ perceptions towards OBE implementation in the faculty in July 2010. Two different survey questionnaires using 5-point Likert scale were distributed to these two groups at the end of the semester. Findings of the study revealed that there was an average OBE awareness and compliance level among the academic staff. Based on the students’ feedback, there was weak awareness on OBE that emphasized on student-centered learning. The results were expected as this was the first phase of the OBE curriculum implementation. Implications of the study showed that there were areas for continual improvement to further promote and enhance understanding and awareness on OBE among the staff and students; as well as to enforce and strengthen OBE implementation for the coming Part Two semester in January 2011. This is particularly important so as to achieve the planned program educational objectives, program and course outcomes in the new OBE curriculum design as enforced by the university and Malaysian Qualifications Agency. <br />Keywords: Outcome-based education, student-centered learning, curriculum design, learning outcomes<br /><br /><strong>Article 8:</strong> Are public sector power supply organisations public-centered in developing countries? Servqual investigation<br />By: Warda Shahid Hamid, Mubashir Ayyaz, Adnan Raza, Muhammad Kashif, and Sitwal Langrial<br /><br />The study aims to investigate perceived service quality of Pakistan's only public sector power services provider. Primary data is collected from 300 randomly selected power supply consumers who visited different local places, during a two-month data collection period. The respondents were asked to fill in a questionnaire carrying 22 items based on SERVQUAL dimensions; reliability, tangibility, assurance, responsiveness, and empathy. There are major deficiencies noted in the service provision of GEPCO however, the SERVQUAL proved to be reliable when applied to measure the service quality of public sector organization. The scope of this research is limited to a single unit of power supply services which can be justified by considering the uniqueness of idea to investigate the service quality of power supply service as it has been initiated for the first time in Pakistani context. The study contributes theoretically towards successful application of SERVQUAL to public sector organizations operating in a developing country and will also help the local authorities in improving the service quality of country‟s major power supply company. <br />Keywords: Service quality, public sector, customer satisfaction, Pakistan.<br /><br /><strong>Article 9</strong>: Human resource model based on Islamic values in sharia banking<br />By: Popy Novita Pasaribu, Musa Hubies, E. Gumbira Sa'id and Aji Hermawan<br /><br />The objective of this study was to determine the model of human resources (HR) based on Islamic values. This study took place in sharia banking in Indonesia which were Bank Muamalat Indonesia (BMI) and BNI Syariah. Data analysis used for this study was Stuctural Equation Modeling (SEM) technique. Islamic values had significant and positive effect on the meaning of prayer, corporate culture, job satisfaction and organization commitment. Concentration, understanding, respect, fear and admiration, indicated the meaning of prayer that were valid and reliable provided a significant contribution directly to the formation of corporate culture, job satisfaction and organization commitment. The corporate culture had significant and positive impact on job satisfaction and organization commitment. Job satiscation gave positive and significant influence towards organization commitment. Result of comparative analysis showed that at BMI Islamic values significantly influenced the other four variables, likewise the other relations. Whilst BNI Syariah, meaning of prayer did not influence significantly corparate culture and job satisfaction did not give considerable affect on organization commitment. <br />Keywords : Islamic values, the meaning of prayer, corporate culture, job satisfaction, organization commitment. <br /><br /><strong>Article 10:</strong> Geographical information systems approach for managing the business lifetime value of retailer business: A case of halal mini market in Seberang Perai, Penang, Malaysia<br />By: Abdul Manaf Bohari, Ruslan Rainis and Malliga Marimuthu<br /><br />The paper is purposely for demonstrate GIS platform for visualized the location of Halal business and it’s potential customer. Arcview Software will be used to establish based line of map where it will represent location of Halal business and it customers. Meanwhile, Halal Mini Market in Seberang Perai Tengah, Penang of Malaysia will be used as main reference for creating the basic map. The results shows that GIS has potential become a main platform for understanding how the Halal business will survive in the real marketplace. At the end, suggestion will be made on how to improvise the use of GIS platform for better estimates on lifetime value of Halal mini market business in the geographical marketplace where it will contribute to the Halal retailing sector in Malaysia.<br />Keywords: Geographical information systems, business lifetime value, halal mini market, Malaysia<br /><br /><strong>Article 11:</strong> Developing salam-based financing product: A case study an Indonesian Islamic rural bank<br />By: M. Andhita Putri and Miranti Kartika Dewi<br /><br />This study explains the practice of salam financing in BPRSDana Mulia, the only Islamic bank in Indonesia which possesses salam-based financingcontract since 2010. This study will also analyzed the contract’s compliance to Fatwa DSN-MUI No.05/DSN-MUI/IV/2000 concerning salam contract and to PSAK No. 103 concerning Accounting for Salam. The result shows that in some aspects, the salam-basedfinancing product practiced by BPRS Dana Mulia have complied to the fatwa. However, there are certain rooms for improvement which have to be made, especially those which related to modifications made by the BPRS, such as in margin and settlement of the contract which we consider not suitable to the Islamic teachings. This study also suggests some structures which can make the salam-based financing products in accordance to the fatwa. Additionally, this study cannot perform comparative analysis between the bank’s current accounting practice and PSAK 103 as it still used PAPSI 2003 and PSAK No. 59 as its reference in preparing its financial statements.<br />Keywords: Salam contract, financing, Islamic bank, fatwa, DSN-MUI, accounting.Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com5tag:blogger.com,1999:blog-6664856769081075039.post-82739910409640899502010-12-07T15:48:00.000-08:002012-02-16T06:10:23.835-08:00No.2, Vol. 3, 2011<strong>Article 1:</strong> Indentifying the link between tourism and internationalisation of education: The case of North-East Asian countries and New Zealand<br />By: Ershad Ali and Geetha Subramaniam<br /><br />This paper examines whether there exists any link between the growth of tourism and internationalisation of education by focussing on tourists from the North-East Asian countries (NEAC) to New Zealand. A positive trend has been noted on tourism movement from North East Asian countries to New Zealand during the past decade. However, the export education sector is not as strong at this stage to meet the competitive countries‟ marketing ventures and these calls for new tourism/trade type policies and strategies to further improve the export market for education. Tourism growth from NEAC seems to be steady and continuous whereas the export education sector seems to be unsustainable at times and lacks the marketing edge of the tourism industry. <br />Keywords: Internationalisation of education, tourism, North East Asia<br /><br /><strong>Article 2:</strong> An exploratory study of the matching problems among game theoretically coordinating parties in a virtual organisation<br />By: Muhammad Yasir, Abdul Majid and Iftikhar Ahmad<br /><br />Virtual organization is a temporary network of independent parties to exploit the emerging market opportunities. It has several defining characteristics among which coordination is of particular importance. Coordination among parties is required to ensure the efficient and effective accomplishment of tasks in a virtual organization. This research suggests that the approaches of Game theory in which each strategy of a player represents the best response to the others‟ strategies could be applied to model the coordination among parties in a virtual organization. Matching problems could arise among parties while maintaining a virtual relationship. This study aims at exploring the possibilities of game theoretic modeling of relationship among parties in a virtual organization. Potential matching problems arising out of a virtual relationship have also been discussed in this study. <br />Keywords: Virtual organization, game theory, matching problems, coordination<br /><br /><strong>Article 3:</strong> Market orientation, financial management and business performance: exploring the relationships in financial sector<br />By: Boo Ho Voon, Jipiu Marjorie, and Karen Kueh<br /><br />The purpose of this research is to examine the relationships between market orientation, financial management and business performance with data from a financial institution in Malaysia. The research fulfils a need for more studies of market orientation in the financial sector of developing countries. It utilises a market orientation scale which incorporates service oriented elements, thus being more relevant to service industries such as banks. Market orientation is measured from the employee‟s perspective in contrast to prior studies which utilise management perceptions. Structured questionnaires were used to capture employees‟ perceptions of market orientation, financial management and business performance for the selected institution. The relationships were tested using regression analysis. The results show that market orientation has a significantly positive relationship with both non-financial and financial performance. Financial management moderates the market orientation-business performance relationship. <br />Keywords: Market orientation, business performance, financial management, banking, Malaysia.<br /><br /><strong>Article 4:</strong> Entrepreneurial intentions among university students<br />By: Chin Tee Suan, Yeow Jian Ai, Kavitha Raman, Koe Wei Loon and Joenathan Tanumihardja<br /><br />The purpose of this study is to examine the entrepreneurial intentions among university students. The study examines the personality traits, family and individual background, education and experience and also perceived desirability. A total of 200 university students took part in this study. It was found that personality traits such as locus of control and the need for achievement had a stronger correlation in comparison with other elements such as education. The background of the student plays an important role as well. Where of the parents is involved in business, the student will be influence by it. <br />Keywords: Entrepreneurship, intentions, motivations, sustainability, business schools, personality trait<br /><br /><strong>Article 5: </strong>Acceptance of technology and its relationship with computer anxiety<br />By: Maimunah Mohd Shah, Roshidi Hassan, Roslani Embi and Ahmad Mazli Muhammad<br /><br />This study was conducted to find out the relationship between acceptance of technological changes and computer anxiety among commercial bank employees. Technology Acceptance Model (TAM) developed by Fred Davis in 1989 was used to measure the level of acceptance of technology use. This instrument has been widely used by many researchers as reported in the literature. Simple random sampling technique was used to select participants to answer the questionnaires. Three hundred and thirty-tree participants from ten commercial banks responded the questionnaires. Only 319 were usable and were analyzed. The results reveal positive acceptance of the various computer applications used by the employees. T-tests conducted on gender, non-executive, executive and age revealed mixed results. Interestingly, the correlation results among the variables showed small to high negative relationships. Using a stepwise multiple regression, the results revealed two variables as indicators toward experiencing computer anxiety among employees in commercial banks. <br />Keywords: Technology Acceptance Model, computer skills, computer knowledge, attitude toward computer, computer anxiety.<br /><br /><strong>Article 6:</strong> The role of microfinance in development of micro enterprises in Malaysia<br />By: Jasman Tuyon, S.Junaidi S.Mohammad, and Rosalan Ali<br /><br />Micro enterprises play an important role is socio-economic development in Malaysia. Acknowledging this, development of micro enterprises has been a key strategy of the government’s to help ensure an equitable and balanced economic growth since the formation of the New Economic Policy (NEP) in 1971 and still been maintained as a key development area under the New Economic Model (NEM), 2010. However, despite various financial assistance offered by the government and Bank Negara Malaysia (BNM) supports on micro enterprises financing, the critical issues of shortage of capital and limited access to commercial bank financing still prevail. This posted a question on the effectiveness of the previous enterprises financing policy. Specifically, this research paper is looking into the innovation and roles of non-bank and bank Microfinance institutions (MFIs) in provision of micro credit to support the development of micro enterprises in Malaysia. Both of this MFIs category is approaching the same market segments but on a different operational approaches and lending criteria. <br />Keywords: Microfinance, micro enterprises, entrepreneurial financing, Malaysia<br /><br /><strong>Article 7:</strong> Investigating critical success factors of value chain in health tourism industry in Malaysia<br />By: Noorainie Saadiah Mohd Salleh, Syed Jamal Abdul Nasir Syed Mohamad, Siti Syairah Taib<br /><br />This paper articulates the function of Malaysia Healthcare Travel Council (MHTC) in developing the Health Tourism Industry. Focus was given in identifying the challenges faced by MHTC, understanding the competitiveness of the industry and proposing a suitable value chain framework for the industry. Total of 12 organizations have been identified, which were including private and public organizations. Conclusions of findings have been derived and few recommendations made at the end of this article. <br />Keywords: Health tourism, medical tourism, competitive, leisure services and value chain<br /><br /><strong>Article 8: </strong>Impact of ERP system on productivity improvement: Some empirical findings<br />By: Zaini Zainol and Zaitun Abu Bakar<br /><br />The aim of this study is to investigate whether enterprise resource planning (ERP) investment brought productivity improvement to the organization as promised by the system provider. We used three productivity indicators adopted from the Malaysia Productivity Corporation. These indicators are competitiveness indicator, labour productivity indicator and capital productivity indicator. A total of four manufacturing companies were selected. These companies have been using ERP based systems for a minimum three years. Our findings showed mixed results. Of the three indicators, the labour productivity indicator had shown positive contribution whereas the remaining two indicators i.e. competitiveness and capital productivity had resulted in negative feedback. Generally, these indicators seem to show that the increase in labour cost was greater than the increase in the value-added created as a result of adopting an ERP system. <br />Keywords: ERP, productivity, competitiveness, benefits<br /><br /><strong>Article 9:</strong> Public acceptance towards Kelantan gold dinar<br />By: Nik Maheran Nik Muhammad<br /><br />This research was conducted in objective to identify the factors that influence public acceptance towards Kelantan gold dinar. For this purpose, survey to 220 respondents who bought Kelantan gold dinar at ar-rahnu (Kelantan gold dinar distribution centre) using purposive sampling method was conducted. Out of those, 100 questionnaires were received and usable. The data was then analyzed using SPSS statistical tool via frequency analysis, factor analysis, reliability test and descriptive analysis. From factor analysis it was found that there were four factors namely economic, political, investment and social factors that influenced the public acceptance towards Kelantan gold dinar. Descriptive analysis on the other hand found that an economic factor was the most influential factors followed by social, political and investment factor. The present study is descriptive in nature thus for future research, prescriptive research is recommended so that it can determine how gold dinar influences the economic stability. Future research could also be investigated focusing on the effectiveness of the gold dinar investment strategy and their implementation to increase economic stability.<br />Keywords: Gold Dinar, fiat money, Islamic investment.<br /><br /><strong>Article 10:</strong> Can customer experiance build loyalty? A paradigm in the food retail context<br />By Evagelos D. Lioutas, Georgia Lavranou, Irini Tzimitra-Kalogianni and Efthimia Tsakiridou<br /><br />This study is focused on developing a model to explain relationships between customers‟ satisfaction with their experience as food retail stores shoppers and their loyalty towards these stores. Hence, two types of experiences were examined. Experience formed as the output of consumer‟s interaction with the material or physical elements of the retail store was defined as “instrumental experience”, while the term “emotional experience” was used to describe the emotional responses caused from this experience. Results indicate that, while none of the studied customer‟s personal characteristics - except gender - affects loyalty, both types of experience are strong predictors of loyalty that customers show towards food retail stores. The research findings, managerial implications, limitations, and directions for future research are discussed. <br />Keywords: Customer experience, loyalty, emotional experience, customer satisfaction, food retail stores<br /><br /><strong>Article 11:</strong> Gold as a safet portfolio investment<br />By: Dziauddin Sharif, Siti Sarah Abdul Jabar, Suhaida Mohd Amin and Mohd Faizal P.Rameli<br /><br />The aim of this paper is to empirically examine the relationship of gold price with US Dollar, Malaysian CPI and KLCI to ultimately show how gold could be a good and safer investment for investors. It gives guidelines and clear view for investors to make the right decision in investment. By understanding those relationships, some answers to the investors on some advantages that they might gain will be provided, so that, they could reduce the risk in their portfolio. Moreover, with the current economic situation slowing down, and the return on other investment like stocks are bearish, the potential of gold that could serve the alternative is much better.<br />Keywords: Gold, investment, financial market indicator<br /><br /><strong>Article 12:</strong> Impact of motivation to learn, organisational commitment and job satisfaction on organisational learning culture<br />By: Ali Usman, Muhammad Mudassar Ghafoor and Ridwan Qaiser Danish<br /><br />The objective of this study is to investigate how of job satisfaction, organizational commitment and motivation to learn impact the universities learning culture. For this purpose, 210 questionnaires were distributed among lecturers, assistant professors, associate professors and professors of 12 public and privately owned universities out of which 186 questionnaires were returned at a response rate of 88%. The results showed that motivation to learn, organizational commitment and job satisfaction have significant positive impact on organizational learning culture in education sector. The policy implications, limitations and future guidelines of the study have also been discussed. <br />Keywords: Learning culture, motivation, job satisfaction, organizational commitment<br /><br /><strong>Article 13:</strong> Validity test of customer relationship management performances: A case of ICT companies in Malaysia<br />By: Hadi Nejati, Shishi Kumar Piaralal, and Abdul Manaf Bohari<br /><br />Organizations can create new ideas and provide improved and new services by help of Customer Relationship Management (CRM) performance. The CRM performance as an integral element could help organizations to tailor their products and services and even the entire relationship with customers to increase customer satisfaction and finally economic profitability. This paper seeks to examine and validate the construct of CRM performance among ICT companies in Malaysia. Using simple random sampling method, a total of 201 questionnaires completed. 2nd order technique of structural equation modeling using AMOS version 18 performed on the data and produces four underlying components to confirm the construct validity of CRM performance. The positive link between CRM performance and the constructs on past research, this study confirmed financial, customer, internal process and innovation perspective as latent constructs of CRM performance. <br />Keyword: Validity Test, CRM Performance, Structural Equation Modeling<br /><br /><strong>Article 14:</strong> Emotional intelligence and career role effectiveness in service organisations: The moderating effect of emotional labor<br />By: Abdul Kadir Othman, Hazman Shah Abdullah and Jasmine Ahmad<br /><br />Emotional Intelligence (EI) is expected to assist service providers achieving Career Role effectiveness. Studies have started to demonstrate, even though the evidence is still mixed, the potential advantages of EI for service providers. The purpose of this paper is to determine the moderating effect of Emotional Labor on the relationship between EI factors (Self-emotion Appraisal, Others-emotion Appraisal, Regulation of Emotion, and Use of Emotion) and Career Role effectiveness. Analyses of 167 responses revealed that the interaction between Emotional Labor and Self-Emotion Appraisal was significant to affect Career Role effectiveness. The findings highlight the importance of EI in low Emotional Labor work to enhance service providers‟ Career Role effectiveness. Implications for managerial practices and future research are discussed. <br />Keywords: Emotional Intelligence, emotional labor, career role effectiveness<br /><br /><strong>Article 15:</strong> The impact of exchange rate misalignment on disaggregated manufacturing and agriculture esports in Malaysia<br />By: Noor Zahirah Mohd Sidek<br /><br />This paper attempts to examine the impact of exchange rate misalignment on exports at disaggregated level. First the data is aggregated into 2 sub-categories – agriculture and manufacturing exports. Second, analyses are performed on disaggregated exports at 2-digit SITC. We rely on the conventional cointegration and vector error correction specifications to establish and estimate long run relationships. Results suggest that the impact of misalignment is negative and significant with the effect being more pronounced in the manufacturing sector compared to the agriculture sector. At 2-digit SITC, forty-two out of fifty-six (or 75%) sub-sectors experienced negative effects of misalignment. The magnitude of misalignment at 2-digit SITC is much larger compared to the aggregated estimations which suggests that the process of aggregation has diluted the impact of misalignment. It is suggestive that misalignment presents risks which would undermine export competitiveness in the long run. Therefore, policymakers should always align the real exchange rate to its fundamentals. <br />Keywords: Exchange rate misalignment, disaggregated exports, Malaysia<br /><br /><strong>Article 16:</strong> Enviromental regulatory pressure-A qualitative study on the Malaysian palm oil industry<br />By: Mohd Rafi Yaacob<br /><br />The main objective of this study is to investigate how and to what extent regulatory departments impose pressure on the industry to more environmentally responsible. Data of this paper were based from face to face interviews with three senior officers from the DOE and a senior enforcement officer from the Sabah Environmental Protection Department (SEPD). From the qualitative analysis it seemed clear that using its coercive power the regulatory stakeholders have exerted significant influenced on the industry to be more environmentally conscious. Nonetheless, this study also showed there were a number of challenges faced by regulatory departments which had diluted their power to exert power on the industry. Some recommendations to increase corporate environmentalism in the industry were also included at the end of this paper. <br />Keywords: Malaysian palm oil industry, regulatory pressure, environmental issues<br /><br /><strong>Article 17: </strong>Job characteristics and job satisfaction: A relationship study on supervisors performance<br />By: Noor Azzah Said and Rudzi Munap<br /><br />This study attempted to examine the relationship of job characteristics on job satisfaction of the middle level managers. The findings indicated there is a relationship in all the five dimensions of the job characteristics model to job satisfaction of the middle level managers. It was found that job feedback (r = 0.825) has the strongest relationship with job satisfaction. The findings further reported that job description has the highest mean rating towards job satisfaction with a value of 3.94.<br />Keywords: Job characteristics, job satisfaction, middle level managers, supervisor performanceProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com3tag:blogger.com,1999:blog-6664856769081075039.post-57954328724093960912010-10-24T06:44:00.000-07:002010-12-07T15:42:03.756-08:00Vol. 2 Issue 2, June 2011Article 1: <strong>CRITICAL SUCCESS FACTORS AND IMPROVEMENTS IN ISO 9000 MAINTENANCE, pp. 1-13</strong><br />By: Roslina Ab Wahid, Universiti Teknologi MARA<br />James Corner, University of Waikato, New Zealand and Research Fellow, Bordeaux Management School, France<br /><br />The purpose of the ISO 9000 standards is to facilitate the multinational exchange of products and services by providing a clear set of quality systems requirements. It is also to assist organisations of all sectors and sizes to implement and operate an effective quality management system (QMS). The generic nature of the standards allows interested companies to determine the specifics of how the standards apply to its organisation. Registration or certification to the standards demonstrates to customers that the supplying organisation has achieved a basic level of quality assurance by the formalisation and documentation of its quality management system. However, there is a lacking in the literature on the post-certification period as most of the published work focuses on how to obtain certification and the impact of certification on ISO 9000-certified companies. Thus, studies do not generally address what happens after the companies have obtained their certification. <br />Keywords: ISO 9000 maintenance, quality systems, quality management systems<br /><br />Article 2: <strong>MP3 IN MALAYSIA: CREATIVITY OR PRIRACY?, pp. 14-24</strong><br />By: Fadli Fizari Abu Hassan Asari, Khadijah Nik Muhd Naziman and Tismazammi Mustafa, Universiti Teknologi MARA, Terengganu<br /><br />In Malaysia, MP3 was started in late 1990s when locals developed some websites for Malay MP3. Rising numbers of these websites and CDs sold throughout the nation has produced a new dilemma. MP3 stands for Moving Picture Experts Group, Audio Layer III, which was on track in the mid-1980s, at the Fraunhofer Institute, Germany. Is this MP3 a form of creativity or piracy? Is it legal to have this MP3 format while at the same time there is no royalty earned by the music industry and income collected by the government? Should the consumer be punished for using the MP3 format while in chorus there is almost no MP3 produced by the music industry? This paper contains the history, production and distribution stages, advantages, as well as the pros and cons of this issue. The argument will be based on the Copyright Act 1987 (Amendment 2002) and Optical Disc Act 2000, with the focus on local MP3.<br />Keywords: MP3, creaticity, priracy, Malaysia<br /><br />Article 3: <strong>REVISITING FINANCIAL DISTRESS PREDICTION IN THE DEVELOPMENT SECTOR IN MALAYSIA, pp. 25-38</strong><br />By: Mohd Norfian Alifiah, Universiti Teknologi Malaysia<br />Norhana Salamudin and Ismail Ahmad, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />This study revisited the prediction of financial distress companies in the development sector in Malaysia using PN4 companies as the dependent variable and financial ratios or accruals-based ratios as the independent variables. Logit Analysis was used because the dependent variable is binary or dichotomous in nature. This study found that only debt ratio can be used to predict financial distress companies in the development sector in Malaysia. The findings from the internal validation showed that the prediction model provided a more than 50% chance that the model is accurate. Furthermore, the findings from the external validation showed that the model might be able to be used outside the estimation time period because the overall percentage accuracy were more than 50% for five years before distress. This study not only provides the prediction model of financial distress companies in the development sector in Malaysia but it also validates the findings internally and externally. Internal and external validations were seldom conducted in previous studies on the prediction of financial distress in Malaysia due to lack of data.<br />Keywords: Bankruptcy, financial distress, development sector, Malaysia<br /><br />Article 4: <strong>DETERMINING EMOTIONAL INTELLIGENCE DIMENSIONS AMONG WORKERS: EMPIRICAL EVIDENCE IN MALAYSIAN ZAKAT INSTITUTIONS, pp. 39-48</strong><br />By: Rozman Md Yusof, Universiti Teknologi MARA, Melaka, Malaysia<br />Abd Hair Awang, Universiti Kebangsaan Malaysia<br />Arifin Md Salleh, Universiti Teknologi MARA, Melaka, Malaysia<br />Mustafa Mohamad, Universiti Teknologi MARA, Negeri Sembilan, Malaysia<br /><br />This study explored the emotional intelligence dimensions (self-awareness, self-management, social awareness and social skills) of employees employed in Zakat Centers. Data were collected from 113 randomly selected from three zakat centers: Melaka, Negeri Sembilan and Selangor using self-administered questionnaires of Emotional Competence Inventory (ECI) (108 items) that measured emotional intelligence. Overall, the study revealed that the employees’ emotional intelligence and its dimensions level: self-awareness, social-awareness and social skills are proficient, except for self-management, which was slightly low proficient. T-tests revealed that there was a significant difference in the self-awareness, social awareness and social skills between male and female of zakat personnel. One-way ANOVA test found that there was a significant difference in the mean score of social awareness across the work load of zakat personnel. Posthoc Turkey test also revealed that there was a significant difference in social awareness between the two groups being compared, Low level and Moderate level of work load of zakat personnel. <br />Keywords: Zakat personnel, emotional intelligence, self-awareness, self-management, social awareness, social skills<br /><br />Article 5: <strong>THE THEORIES OF THE DETERMINANTS OF MIGRATION. WHAT CAN WE LEARN FROM THE SCOTTISH EXPERIANCE?, pp. 49-60</strong><br />By: Baayah Baba, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />There are many theories of migration. The human capital, search and the gravity models are among the most widely referred to by researchers. The influence of house prices, job vacancies, wage differentials on the migration decisions have widely been noted and have the expected signs. However, in a study done using the Scottish data the house price variables seem to give an opposite sign that contradicts previous findings. This could be due to the change in the determinants of migration whereby it is not just available house or accommodation that matters, it is something more than that. This finding could lead to further research on why there is a change in the determinants of migration in Scotland and what can Asians learn from the Scottish experience.<br />Keywords: Migration, house prices, real wage, job vacancyProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com1tag:blogger.com,1999:blog-6664856769081075039.post-76149073026567847732010-10-02T18:33:00.000-07:002010-12-07T15:42:50.544-08:00Vol.2 No. 1, March 2011<strong>Article 1: AN ENQUIRY INTO IMPACT OF HR ARCHITECTURE ON HUMAN CAPITAL POOL, pp. 1-13</strong><br />By: Jyotirmayee Choudhury, Utkal University Vanivihar, India<br />Suresh Ch. Nayak, Silicon Institute of Technology, India<br />Noorlaila Yunus, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />The present study stands on its view that the architectural perspective of HR (HR configurations) is consistent with the uniqueness and value of employee knowledge and skills, employment mode, and employment relationships. Designing of the HR architect can enable in managing human capital of an organisation strategically and harnessing and leveraging their knowledge and experience and expertise more systematically to attain competitive advantage. The purpose of this research—which yielded more than 466 respondents—was to identify the idiosyncratic context of HR practices and policies followed by various IT organisations to strengthen their human capital pool. The research is carried out primarily on the basis of field survey and designed to study and analyse the extent to which HR practices and procedure practised in various Indian IT organisations are boosting development of human capital of that particular industry and found that both acquisition and developmental HR configuration has significant contributions for the development of the human capital of the organisations under study. <br />Keywords: Intellectual capital, knowledge economy, acquisition HR configuration, developmental HR configuration, human capital.<br /><br /><strong>Article 2: CONSUMERS' PREFERENCE AND CONSUMPTION TOWARDS FAST FOOD: EVIDENCE FROM MALAYSIA, pp. 14-27</strong><br />By: Farzana Quoquab Habib, Universiti Kebangsaan Malaysia<br />Rozhan Abu Dardak, MARDI, Malaysia<br />Sabarudin Zakaria, Multimedia University, Malaysia<br /><br />This study aims to understand consumer preference relating to the fast food in Malaysian market. Moreover, this paper also seeks to investigate the trend and pattern of fast food consumption and the importance of various factors affecting the choice of fast food among Malaysian consumers. Finding suggests that expenditure for fast food mostly goes to fried chicken, while instant noodles are the least. Moreover, food safety, speed in delivery and food taste suitability have been found as the main influential factors for purchasing the fast food, while, quality, freshness, easy to cook cleanliness are the second priority. Furthermore, ‘Halal’ status has been indicated as the most important factor for the Muslim consumers. A survey method using convenience sampling has been carried out for conducting this study. Therefore, further research targeting a more diverse group of consumers employing random sampling can provide greater generalizablity.<br />Keywords: Consumer preference, fast-food consumption, Malaysian consumers<br /><br /><strong>Article 3: RELATIONSHIP BETWEEN INDIRECT TAXES AND GROSS NATIONAL PRODUCT (GNP): MALAYSIAN CASE, pp.28-37</strong><br />By: Juliana Abdul Kadir and Mustaffa Idris, Universiti Teknologi MARA, Johor Malaysia<br />Zulkifli Mohamed, Universiti Teknologi MARA, Kelantan Malaysia<br /><br />The purpose of this study is to investigate different types of Indirect Taxes that effect to GNP by using Multiple Regression. This study proposed that different taxes respond differently to the Gross National Product (GNP) with the largest responses by import duties and excise duties. <br />Keywords: Economics growth, indirect taxes and Malaysia<br /><br /><strong>Article 4: WAQF REPORTING TO FULFIL STAKEHOLDER ATTRIBUTE IN WAQF ISLAMIC COUNCILS, pp. 38-53</strong><br />By: Dalila Daud, Universiti Teknologi MARA, Negeri Sembilan, Malaysia<br />Rashidah Abdul Rahman, Universiti Teknologi MARA, Shah Alam, Malaysia<br />Zaluddin Sulaiman, Universiti Teknologi MARA, Negeri Sembilan, Malaysia<br /><br />The purpose of this study is to propose an accountability model that may overcome the attributes of non-reporting. Moreover, the current study redefining specifications of stakeholder theory to fulfill the waqf requirement which proposed the 3ts concept that based on Tawhidic approach.<br />Keywords: Accountability, waqf, Reporting, stakeholder theory, Islamic councils, triple accountability<br /><br /><strong>Article 5: PRE-IPO CHARACTERISTICS AND POST-IPO OPERATING PERFORMANCE IN MALAYSIA, pp. 54-64</strong><br />By: Catherine S F Ho and Raja Aerol Shariza Raja Amir Hamzah, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />The objective of this study is to identify the determinants of post IPO operating performance. The pre-IPO factors include pre-IPO profitability, dilution of ownership, age and size of firm. The post-IPO operating performances include: return on asset, return on sales and asset turnover. Findings confirmed that pre-IPO profitability and firm size are the key predictors of post-IPO performance. The results obtained provide useful information and caution for prospective investors in new issues. <br />Keywords: Pre-IPO characteristics, post-IPO operating performance, MalaysiaProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com1tag:blogger.com,1999:blog-6664856769081075039.post-850696194842581142010-08-16T18:53:00.000-07:002010-12-07T15:46:00.736-08:00Vol.1, No. 4, December 2010Article 1: <strong>E-COMMERCE INTERACTION AND THE ELEMENT OF TRUST, pp. 1-7</strong><br />By: Mohd Sazili Shahibi, Universiti Teknologi MARA, Malaysia<br />Zaitun Abu Bakar, Jazan University, Saudi Arabia<br /><br />The purpose of this paper is to identify the elements of trust in e-commerce interactions and how far the element of trust has influence a business transactions electronically. A survey was conducted on Information System Personnel in Selangor State government office. The result revealed policy clearly stated on the website has been identified by the researcher as a dominant element to the Internet user to trust a certain website. 69.4 percent of the respondents considered the element of return policy in e-commerce website as significant and a core trust element in e-commerce applications. <br />Keywords: Trust, e-commerce, interaction<br /><br />Article 2: <strong>MEASURING AND EVALUATING TECHNICAL EFFICIENCY OF A LIBYAN CONSTRUCTION COMPANIES THROUGH DATA ENVELOPMENT ANALYSIS, pp. 8-21</strong><br />By: Abdullah Ahmad A Eltaief, Libya and Universiti Teknologi MARA Shah Alam Malaysia<br />Saadiah Mohamad and Badrul Hisham Kamaruddin, Universiti Teknologi MARA Shah Alam, Malaysia<br /><br />This paper attempts to investigate this claim through measuring the technical efficiency for 26 companies surveyed in 1995-2005 in Libyan construction industry. In measuring technical efficiency data envelopment analysis (DEA) will be adopted. Further, this paper looks at determine the level of technical efficiency where as the input variables comprise assets, equity and number of employees. The output variables used were revenue and profit. The results from this study show that the majority of the Libya companies are operating inefficiency. The overall (pooled) technical efficiency (TE) estimate was 0.807. Whereas 69 percent of the firms were operate above the average, and 31 percent below it. Only 2 firms scored full efficiency (TE = 1.00) while 24 others were inefficient. Detailed analysis showed that majority of firms suffer over employment of workers, overstatement of assets and equity and using obsolete technology. The results also showed that larger firms are more efficient than the smaller firms, and technical efficiency is not a consequence of firm’s age, and that change of government policy has a strong effect on technical efficiency. That is, after the government implemented the open door policy, technical efficiency scores gradually increase.<br />Keywords: Libya, technical efficiency, data envelopment analysis, construction firms, scale of production, optimal.<br /><br />Article 3: <strong>CREDIT GUARANTEE CORPORATION(CGC)MALAYSIA BERHAD OPERATIONS:AN EXTENDING CREDIT GUARANTEE TO MALAYSIAN SMEs, pp. 22-33</strong><br />By: Amirul Afif Muhamat and Hardi Emrie Rosly, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />The purpose of this paper is to evaluate the operations of CGC’s Islamic and conventional guarantee scheme. The findings suggested that the performance of the Islamic guarantee scheme has not performed as expected and has not been as competitive as the conventional guarantee scheme. This paper provides insights into the implementation of Islamic guarantee scheme in Malaysia, which can be a source of reference for other organizations or countries in formulating the similar concept of guarantee. Moreover, this paper is one of its kinds in evaluating and investigating the process of Islamic guarantee scheme. <br />Keywords: Islamic finance, credit guarantee, Credit Guarantee Corporation, SMEs<br /><br />Article 4: <strong>PORTFOLIO CAPITAL INVESTMENT IN MALAYSIA: A CONCEPTUAL STUDY, pp. 34-59</strong><br />By: Irfah Najihah Basir Malan, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />The main objective of this paper is to highlight a conceptual understanding on the portfolio capital investment in Malaysia. It constitutes an overview of features, facts and figures over the financial account in the Malaysia balance of payment, Malaysia external trade, heightened exposure to mobile capital flows, total of portfolio capital inflow by country, total portfolio investment by country, the net inflow of portfolio capital investment in total and from four major countries and currency exchange rate of major portfolio capital investment by country. The findings of the paper show that the trends of portfolio capital investment are on uptrend after Asian crisis. Asian crisis had brought terrible effects to Malaysia especially during Asian crisis. But the situation become well after Asian crisis. <br />Keywords: Portfolio capital, investment, Asian crisis, Malaysia.<br /><br />Article 5: <strong>THE EFFECT OF CORPORATE IMAGE, CUSTOMER PERCEIVED VALUE, RELATIONSHIP QUALITY AND SWITCHING INTENTION AMONG ISLAMIC BANKING CUSTOMERS IN MALAYSIA, pp. 60-74</strong><br />By: Nor Hashima Hashim, Universiti Teknologi MARA, Shah Alam, Malaysia<br />Sharifah Latifah Syed A.Kadir, Universiti Malaya, Malaysia<br /><br />Considerable attention is now given to the concept of relationships between service providers and their customers due to the rapid changing marketing environment and in particular the retail banking sector. The switching behavior phenomena are worth investigating because by assessing switching intentions service providers can implement defensive or offensive marketing strategies for their customers. This study develops and empirically tests for examination of the relationships among corporate image, customer perceived value, relationship quality and switching intention in an Islamic retail banking context. The model is tested using structural equation modeling analysis approach. The conceptual model allows Islamic banking service providers to determine which among the two factors impact switching intention, enabling Islamic service providers to determine appropriate strategies to reduce defection among their bank customers. <br />Keywords: Islamic banking, customer perceived value, service quality, relationship quality, switching intentionProfessor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com3tag:blogger.com,1999:blog-6664856769081075039.post-22738162895515423422010-05-27T17:04:00.000-07:002010-12-07T15:46:16.239-08:00Vol.1 No. 3, September 2010Article 1: <strong>LEADERSHIP IN PRIVATIZING GOVERNMENT INSTITUTIONS IN A DEVELOPING ECONOMY: A CASE STUDY, pp.1-13</strong><br />By: Mohammed-Aminu Sanda, Lulea University of Technology, Sweden<br /><br />The purpose of this study was to explore the kind leadership that could infect positive changes in the work environments of government research organizations undergoing privatization in most developing countries in order to enhance the commercialisation of their production activities. An interpretive analytic framework was used as an appropriate platform to build a qualitative design. Qualitative data was collected through taped-recorded interviews with seventeen senior staff members identified as key actors in the organization’s privatization processes, and analysed using an interpretive description qualitative approach. The results showed that the organization’s managers used charismatic and values-based leadership approaches during the transition period of commercialisation process and was viewed by their subordinates as leaders who were true to their own values and who also went on to help those they led to articulate what they valued. It was concluded that an amalgamation of transformational and value-based styles of leadership approach could be used by managers of government agencies in most developing countries to infect positive changes in their work environments when managing the privatization of their organizations. The study has shown that value-based transformational leadership could be used by managers of challenged government research and development organizations in most developed countries to infect positive changes in their work environments and which could help facilitate their efforts towards the privatization of their organizations’ activities.<br />Keywords: Leadership; change management; work environment; privatization; government institutions.<br /><br />Article 2: <strong>GREEN CAMPUS INITIATIVE FRAMEWORK AT UCSI UNIVERSITY AND PROPOSED FRAMEWORK, pp.14-27</strong><br />By: Keoy Kay Hooi, UCSI University, Malaysia<br />Padzil Hassan, Universiti Teknologi MARA, Shah Alam, Malaysia<br /><br />As the interest of green business sustainability is generating a lot of interests in the higher education institution, this paper evaluates the implementation of Green Campus Initiative (GCI) at the Unwavering Commitment to Serve Intentionally (UCSI) University Malaysia by evaluating their carbon footprint emission. The carbon footprint calculation and proposed framework presented in this paper aims to encourage other higher Education Institutions in Malaysia to implement the GCI. In order to reduce the environmental impact at UCSI University, the measurement of the CO2 emission was a very important starting point. The paper starts with the literature review about the sustainability and implementation of GCI in other countries outside Malaysia to give an overview regarding the concept. The next section is the calculation of carbon footprint emission of UCSI University with the primary data collected from Logistics and Marketing Department during the year 2008. These primary data were processed with the formulas had been developed earlier and resulted the total carbon footprint produced by UCSI University in one year. Later on, the results of these calculations become the basic concept of developing the proposed framework to be used by higher education institution in Malaysia. Supported by the secondary data (i.e. literature review), a proposed framework of GCI implementation was developed to be tested and empirically validated in future studies. It is hope that result obtained from this paper will provide guidelines for policy maker and management of the universities to acknowledge the importance of GCI to create a sustainable and profitable business application. <br />Keywords:Green campus initiatives, carbon footprint, performance, corporate social responsibility<br /><br />Article 3: <strong>ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND COMMITMENT:DO AGE AND TENURE MAKE ANY DIFFERENCE?, pp.28-49</strong><br />By: Jihad Mohammad and Farzana Quoquab Habib, Universiti Kebangsaan Malaysia<br />Sabarudin Zakaria, Multimedia University, Malaysia<br /><br />The purpose of this study is to examine the effect of age and tenure upon organizational citizenship behavior (OCB) and organizational commitment (OC) in the context of higher learning institution in Malaysia. A survey method has been carried out to collect the data by using self-administered questionnaire to the academic staffs of a public university in Malaysia. Implications and limitations of the study are discussed along with suggestions for future research. <br />Keywords: Organizational citizenship behavior, age, higher learning institution, Malaysia<br /><br />Article 4: <strong>ANALYSIS OF THE COST OF INTERNATIONAL EDUCATION IN SELECTED COUNTRIES, pp.50-63</strong><br />By: Ershad Ali, Auckland Institute of Studies, New Zealand<br />Geetha Subramaniam, Universiti Teknologi MARA, Shah Alam, Malaysia and Victoria University of Wellington, New Zealand<br /><br />This paper examines the cost of education for international students in selected countries: New Zealand, Australia, USA, UK, Canada and Ireland. These countries export education since long and each one is a competitor for another one. Cost of education is an important factor for international students to choose study destination. The study collected data from official data sources of the respective countries. The study defines the cost of education as the total cost that a student has to bear for obtaining a degree. Total cost includes annual tuition fee, living cost, and other costs such as insurance premium. The study found that cost of education is varied for a specific program from one country to another. It is also varied from one university to another within a country. However, the most costly education is in USA while the cheapest one is in New Zealand. The findings of this study might be useful for researchers, policy makers and educationists.<br />Keywords: Cost of education, international students, Australia, New Zealand, USA, Canada, UK, Ireland.<br /><br />Artircle 5: <strong>MEASURING LEADERSHIP VALUES BASED ON VALUE-BASED TOTAL PERFORMANCE EXCELLENCE MODEL (VBTPEM), pp.64-79</strong><br />By: Mohd Rashid Ab Hamid, Universiti Malaysia Pahang<br />Zainol Mustafa, Nur Riza Mohd Suradi, Fazli Idris, Wan Rosmanira Ismail, Zalina Mohd Ali and Norkisme Zainal Abidin, Universiti Kebangsaan Malaysia<br />Mokhtar Abdullah, Universiti Pertahanan Nasional Malaysia/AD-MACS Corp. Consultants (M) Sdn. Bhd<br /><br />This paper discussed the core values of leadership and its indicators based on the Value-Based Total Performance Excellence Model (VBTPEM) in the context of Institution of Higher Learning (IHL) i.e. the university. The pilot study was conducted at the selected university and produced high reliability index of Cronbach’s alpha (α = 0.866). Multivariate technique i.e. Structural Equation Modelling (SEM) was deployed for the analysis and resulted the GFI = 0.966, CFI = 0.991, and TLI = 0.980 while RMSEA is 0.067 with p = 0.07 and the data fit the model of the single-order measurement of leadership values model. In conclusion, the instrument for measuring the leadership values is suitable to be administered as it was tailored to needs and applicability at the Institutions of Higher Learning (IHL) in Malaysia. <br />Keywords: Performance management system, leadership values, performance measurement system, value-based total performance excellence model (VBTPEM)Professor Dr Norzaidi Mohd Daudhttp://www.blogger.com/profile/12563292387814076042noreply@blogger.com1